Refund policy

Every Inner piece is made to order — printed and crafted individually once your order is placed. Because nothing is pulled from a shelf, we handle returns a little differently than a traditional store.

Change of mind, wrong size or color

As each item is produced just for you, we are unable to accept returns, exchanges, or refunds for change of mind, or for the wrong size or color selected at checkout. Please review the size guide on each product page before ordering.

Defects, damage, or the wrong item

If your order arrives with a manufacturing defect, a printing error, damage in transit, or is a different product or size than what you ordered, we will replace it or refund it at no cost to you. Email hello@stayinner.com within 30 days of receiving your order with your order number, a short description of the issue, and clear photos of the item (and packaging, if relevant). In most cases there is no need to ship the item back to us.

Lost or delayed orders

If tracking shows your order as delivered but you have not received it, or if it is significantly delayed, contact hello@stayinner.com and we will help resolve it.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few business days for the funds to appear.

Contact

Questions about a return? Email hello@stayinner.com and our team will be glad to help.